CODE-DE offers a variety of support for users. For example, different online training courses are provided on a regular basis. Within the section "Training" on the help page the presentation slides can be downloaded shortly after the respective event. Additionally, there is a link to the recordings of the individual trainings. Beyond the training dates published here, CODE-DE users can also request individual dates in their own premises.
The CODE-DE support service also includes online available information such as manual, FAQ, glossary and a growing library of e-learning modules. A German and English speaking helpdesk is available by e-mail and telephone (on weekdays from 9:00 - 17:00). If you have any questions or would like assistance in registering on CODE-DE or applying for an online training seminar, please contact us.
From now on CODE-DE offers a moderated User Forum for the exchange between the users. Registered CODE-DE users can read and comment on other users' posts and start their own discussions. The "News" section, on the other hand, is visible to all users, regardless of whether they are registered on CODE-DE or not.
Moderated by the CODE-DE team, users report on examples of how CODE-DE supports their work processes and how, if necessary, hurdles from the everyday work of the authories can be overcome.
Time: 13:30 (CET)
Duration: approx. 110 min
Registered participants will receive further information about the webinar by email.
The video of the seminar "New Resource Management on CODE-DE" is online2023-03-01
As part of the changes in resource management, the interface for registering, requesting and managing cloud resources will also change. In Future, users will be able to create and manage support tickets via the interface.2023-02-13
The resource management on CODE-DE will soon be modernised and expanded. With this change, DLR and the CODE-DE team are also responding to frequently expressed wishes from the user community. At the same time, the more flexible use of resources will enable even more authorities to benefit from the attractive offer of the CODE-DE Cloud.2023-02-03
Here you will find important information on current events, training or maintenance work