Contact Form

We appreciate the feedback of our users and try to solve potential issues as fast and as good as possible. Please check out our FAQ section as well. There might already be an answer to your question.

Contact form

Describe the problem as precisely as possible - this will help us to respond quickly and with all the relevant information.

Email support

Alternatively, you can also send us an email to, for example if you would like to send us files or screenshots as additional information.

Phone support

The German- and English-speaking helpdesk can be reached by phone from Mon-Fri between 9:00 and 17:00 (CET) at the following number: +49 89 121 910 90


If you are a registered and logged-in user and click on "Contact" in the main menu or on the help page, you will not see this page. Instead you will be forwarded directly to the support area in your profile. Here you can create, answer and manage tickets. Otherwise, if you are not registered or logged in, this contact form will open, which you can use to contact the support team.